{"id":1865,"date":"2021-11-10T14:37:57","date_gmt":"2021-11-10T22:37:57","guid":{"rendered":"https:\/\/thisisthemoment.com\/?page_id=1865"},"modified":"2023-02-01T14:51:01","modified_gmt":"2023-02-01T22:51:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/thisisthemoment.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style>#kt-layout-id_e550a2-e4{margin-top:0px;margin-bottom:0px;}#kt-layout-id_e550a2-e4 > .kt-row-column-wrap{align-content:center;}:where(#kt-layout-id_e550a2-e4 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}#kt-layout-id_e550a2-e4 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );max-width:1140px;margin-left:auto;margin-right:auto;padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:80px;padding-bottom:80px;padding-left:24px;padding-right:24px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_e550a2-e4 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_e550a2-e4{margin-top:0px;margin-bottom:0px;}}@media all and (max-width: 1024px){#kt-layout-id_e550a2-e4 > .kt-row-column-wrap{padding-top:64px;padding-right:24px;padding-bottom:64px;padding-left:24px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){#kt-layout-id_e550a2-e4 > .kt-row-column-wrap{padding-top:32px;padding-bottom:56px;padding-left:16px;padding-right:16px;grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_e550a2-e4\" class=\"kt-row-layout-inner kt-layout-id_e550a2-e4\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-none kt-v-gutter-none kt-row-valign-middle kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\"><style>.kadence-column_85e0cf-7c > .kt-inside-inner-col{padding-top:10px;padding-bottom:10px;padding-left:10px;padding-right:20px;}.kadence-column_85e0cf-7c > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_85e0cf-7c > .kt-inside-inner-col,.kadence-column_85e0cf-7c > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_85e0cf-7c > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_85e0cf-7c > .kt-inside-inner-col{flex-direction:column;}.kadence-column_85e0cf-7c > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_85e0cf-7c > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_85e0cf-7c{position:relative;}@media all and (max-width: 1024px){.kadence-column_85e0cf-7c > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_85e0cf-7c > .kt-inside-inner-col{padding-left:0px;padding-right:0px;flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_85e0cf-7c\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_e64dcf-5c, .wp-block-kadence-advancedheading.kt-adv-heading_e64dcf-5c[data-kb-block=\"kb-adv-heading_e64dcf-5c\"]{margin-bottom:80px;padding-bottom:0px;text-align:center;font-size:60px;line-height:1.3em;font-weight:500;font-style:normal;font-family:Montserrat;}.wp-block-kadence-advancedheading.kt-adv-heading_e64dcf-5c mark, .wp-block-kadence-advancedheading.kt-adv-heading_e64dcf-5c[data-kb-block=\"kb-adv-heading_e64dcf-5c\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading_e64dcf-5c, .wp-block-kadence-advancedheading.kt-adv-heading_e64dcf-5c[data-kb-block=\"kb-adv-heading_e64dcf-5c\"]{padding-bottom:0px;margin-bottom:64px;font-size:50px;line-height:1.2em;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading_e64dcf-5c, .wp-block-kadence-advancedheading.kt-adv-heading_e64dcf-5c[data-kb-block=\"kb-adv-heading_e64dcf-5c\"]{padding-bottom:0px;margin-bottom:56px;font-size:40px;line-height:1.3em;text-align:left!important;}}<\/style>\n<h1 class=\"kt-adv-heading_e64dcf-5c wp-block-kadence-advancedheading has-theme-palette-1-color has-text-color\" data-kb-block=\"kb-adv-heading_e64dcf-5c\">You&#8217;ve got questions,<br>we&#8217;ve got answers.<\/h1>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_d8310d-3b, .wp-block-kadence-advancedheading.kt-adv-heading_d8310d-3b[data-kb-block=\"kb-adv-heading_d8310d-3b\"]{padding-top:10px;padding-bottom:0px;text-align:left;font-size:28px;line-height:1.3em;font-weight:500;font-style:normal;font-family:Montserrat;}.wp-block-kadence-advancedheading.kt-adv-heading_d8310d-3b mark, .wp-block-kadence-advancedheading.kt-adv-heading_d8310d-3b[data-kb-block=\"kb-adv-heading_d8310d-3b\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading_d8310d-3b, .wp-block-kadence-advancedheading.kt-adv-heading_d8310d-3b[data-kb-block=\"kb-adv-heading_d8310d-3b\"]{padding-bottom:0px;font-size:25px;line-height:1.2em;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading_d8310d-3b, .wp-block-kadence-advancedheading.kt-adv-heading_d8310d-3b[data-kb-block=\"kb-adv-heading_d8310d-3b\"]{padding-bottom:0px;font-size:22px;line-height:1.3em;}}<\/style>\n<h2 class=\"kt-adv-heading_d8310d-3b wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading_d8310d-3b\">Can I use any video conferencing platform?<\/h2>\n\n\n\n<p>Zoom is a very popular video conferencing platform that most people are familiar with. &nbsp; &nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/messengernews.fb.com\/2020\/04\/24\/come-on-over-facebook-introduces-messenger-rooms\/\" target=\"_blank\">Messenger Rooms<\/a>&nbsp;is another option that is free and lets you host up to 50 people on a call. No account is needed to set up a Room. That said, you should feel free to use whatever video conferencing platform you\u2019re most comfortable with.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_51ab63-09, .wp-block-kadence-advancedheading.kt-adv-heading_51ab63-09[data-kb-block=\"kb-adv-heading_51ab63-09\"]{padding-top:10px;padding-bottom:0px;text-align:left;font-size:28px;line-height:1.3em;font-weight:500;font-style:normal;font-family:Montserrat;}.wp-block-kadence-advancedheading.kt-adv-heading_51ab63-09 mark, .wp-block-kadence-advancedheading.kt-adv-heading_51ab63-09[data-kb-block=\"kb-adv-heading_51ab63-09\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading_51ab63-09, .wp-block-kadence-advancedheading.kt-adv-heading_51ab63-09[data-kb-block=\"kb-adv-heading_51ab63-09\"]{padding-bottom:0px;font-size:25px;line-height:1.2em;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading_51ab63-09, .wp-block-kadence-advancedheading.kt-adv-heading_51ab63-09[data-kb-block=\"kb-adv-heading_51ab63-09\"]{padding-bottom:0px;font-size:22px;line-height:1.3em;}}<\/style>\n<h2 class=\"kt-adv-heading_51ab63-09 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading_51ab63-09\">I want to customize the message that will be emailed out. Is that possible?<\/h2>\n\n\n\n<p>Absolutely. We\u2019ve created a general message with everything they need to know, but feel free to add or change anything you\u2019d like!<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_10fc1a-5e, .wp-block-kadence-advancedheading.kt-adv-heading_10fc1a-5e[data-kb-block=\"kb-adv-heading_10fc1a-5e\"]{padding-top:10px;padding-bottom:0px;text-align:left;font-size:28px;line-height:1.3em;font-weight:500;font-style:normal;font-family:Montserrat;}.wp-block-kadence-advancedheading.kt-adv-heading_10fc1a-5e mark, .wp-block-kadence-advancedheading.kt-adv-heading_10fc1a-5e[data-kb-block=\"kb-adv-heading_10fc1a-5e\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading_10fc1a-5e, .wp-block-kadence-advancedheading.kt-adv-heading_10fc1a-5e[data-kb-block=\"kb-adv-heading_10fc1a-5e\"]{padding-bottom:0px;font-size:25px;line-height:1.2em;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading_10fc1a-5e, .wp-block-kadence-advancedheading.kt-adv-heading_10fc1a-5e[data-kb-block=\"kb-adv-heading_10fc1a-5e\"]{padding-bottom:0px;font-size:22px;line-height:1.3em;}}<\/style>\n<h2 class=\"kt-adv-heading_10fc1a-5e wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading_10fc1a-5e\">Is there a limit to the length of the meeting?<\/h2>\n\n\n\n<p>Zoom has different plans available allowing for different lengths of meetings. &nbsp;Messenger room allows you to go as long as you\u2019d like.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_52bd8a-2a, .wp-block-kadence-advancedheading.kt-adv-heading_52bd8a-2a[data-kb-block=\"kb-adv-heading_52bd8a-2a\"]{padding-top:10px;padding-bottom:0px;text-align:left;font-size:28px;line-height:1.3em;font-weight:500;font-style:normal;font-family:Montserrat;}.wp-block-kadence-advancedheading.kt-adv-heading_52bd8a-2a mark, .wp-block-kadence-advancedheading.kt-adv-heading_52bd8a-2a[data-kb-block=\"kb-adv-heading_52bd8a-2a\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading_52bd8a-2a, .wp-block-kadence-advancedheading.kt-adv-heading_52bd8a-2a[data-kb-block=\"kb-adv-heading_52bd8a-2a\"]{padding-bottom:0px;font-size:25px;line-height:1.2em;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading_52bd8a-2a, .wp-block-kadence-advancedheading.kt-adv-heading_52bd8a-2a[data-kb-block=\"kb-adv-heading_52bd8a-2a\"]{padding-bottom:0px;font-size:22px;line-height:1.3em;}}<\/style>\n<h2 class=\"kt-adv-heading_52bd8a-2a wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading_52bd8a-2a\">Can I record the experience?<\/h2>\n\n\n\n<p>Zoom allows you to record the experience.<\/p>\n\n\n\n<p>If you\u2019re using Messenger Rooms, you can \u201c<a rel=\"noreferrer noopener\" href=\"https:\/\/messengernews.fb.com\/2020\/07\/23\/a-new-way-to-go-live-on-facebook-from-messenger-rooms\/\" target=\"_blank\">go live<\/a>\u201d in a small Facebook Group relevant to the person you are giving a tribute to. This allows you to go back and watch the tribute later or share the link with anyone.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_7e7676-f0, .wp-block-kadence-advancedheading.kt-adv-heading_7e7676-f0[data-kb-block=\"kb-adv-heading_7e7676-f0\"]{padding-top:10px;padding-bottom:0px;text-align:left;font-size:28px;line-height:1.3em;font-weight:500;font-style:normal;font-family:Montserrat;}.wp-block-kadence-advancedheading.kt-adv-heading_7e7676-f0 mark, .wp-block-kadence-advancedheading.kt-adv-heading_7e7676-f0[data-kb-block=\"kb-adv-heading_7e7676-f0\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading_7e7676-f0, .wp-block-kadence-advancedheading.kt-adv-heading_7e7676-f0[data-kb-block=\"kb-adv-heading_7e7676-f0\"]{padding-bottom:0px;font-size:25px;line-height:1.2em;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading_7e7676-f0, .wp-block-kadence-advancedheading.kt-adv-heading_7e7676-f0[data-kb-block=\"kb-adv-heading_7e7676-f0\"]{padding-bottom:0px;font-size:22px;line-height:1.3em;}}<\/style>\n<h2 class=\"kt-adv-heading_7e7676-f0 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading_7e7676-f0\">How do I make it so I can see everyone at the same time?<\/h2>\n\n\n\n<p>If you\u2019re using Zoom it\u2019s simple, just watch&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/www.youtube.com\/watch?v=eLlBuAj2sVs\" target=\"_blank\"><strong>this<\/strong><\/a>&nbsp;short video.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_d033d5-c5, .wp-block-kadence-advancedheading.kt-adv-heading_d033d5-c5[data-kb-block=\"kb-adv-heading_d033d5-c5\"]{padding-top:10px;padding-bottom:0px;text-align:left;font-size:28px;line-height:1.3em;font-weight:500;font-style:normal;font-family:Montserrat;}.wp-block-kadence-advancedheading.kt-adv-heading_d033d5-c5 mark, .wp-block-kadence-advancedheading.kt-adv-heading_d033d5-c5[data-kb-block=\"kb-adv-heading_d033d5-c5\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading_d033d5-c5, .wp-block-kadence-advancedheading.kt-adv-heading_d033d5-c5[data-kb-block=\"kb-adv-heading_d033d5-c5\"]{padding-bottom:0px;font-size:25px;line-height:1.2em;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading_d033d5-c5, .wp-block-kadence-advancedheading.kt-adv-heading_d033d5-c5[data-kb-block=\"kb-adv-heading_d033d5-c5\"]{padding-bottom:0px;font-size:22px;line-height:1.3em;}}<\/style>\n<h2 class=\"kt-adv-heading_d033d5-c5 wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading_d033d5-c5\">Is there any charge for&nbsp;<em>Say It Now<\/em>?<\/h2>\n\n\n\n<p>Not a cent. We would hope you would share it with others so we can spread the love and gratitude.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_ce9f29-5a, .wp-block-kadence-advancedheading.kt-adv-heading_ce9f29-5a[data-kb-block=\"kb-adv-heading_ce9f29-5a\"]{padding-top:10px;padding-bottom:0px;text-align:left;font-size:28px;line-height:1.3em;font-weight:500;font-style:normal;font-family:Montserrat;}.wp-block-kadence-advancedheading.kt-adv-heading_ce9f29-5a mark, .wp-block-kadence-advancedheading.kt-adv-heading_ce9f29-5a[data-kb-block=\"kb-adv-heading_ce9f29-5a\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading_ce9f29-5a, .wp-block-kadence-advancedheading.kt-adv-heading_ce9f29-5a[data-kb-block=\"kb-adv-heading_ce9f29-5a\"]{padding-bottom:0px;font-size:25px;line-height:1.2em;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading_ce9f29-5a, .wp-block-kadence-advancedheading.kt-adv-heading_ce9f29-5a[data-kb-block=\"kb-adv-heading_ce9f29-5a\"]{padding-bottom:0px;font-size:22px;line-height:1.3em;}}<\/style>\n<h2 class=\"kt-adv-heading_ce9f29-5a wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading_ce9f29-5a\">No really, what do you get out of this?<\/h2>\n\n\n\n<p>Okay, okay, okay. The truth is that we love hearing about your experiences\u2014it validates all the work we\u2019ve done and makes us feel like we\u2019re making a real difference. If you\u2019ve ever done community service or worked with a nonprofit, you\u2019ll know what we\u2019re talking about.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_03770a-9f, .wp-block-kadence-advancedheading.kt-adv-heading_03770a-9f[data-kb-block=\"kb-adv-heading_03770a-9f\"]{padding-top:10px;padding-bottom:0px;text-align:left;font-size:28px;line-height:1.3em;font-weight:500;font-style:normal;font-family:Montserrat;}.wp-block-kadence-advancedheading.kt-adv-heading_03770a-9f mark, .wp-block-kadence-advancedheading.kt-adv-heading_03770a-9f[data-kb-block=\"kb-adv-heading_03770a-9f\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading_03770a-9f, .wp-block-kadence-advancedheading.kt-adv-heading_03770a-9f[data-kb-block=\"kb-adv-heading_03770a-9f\"]{padding-bottom:0px;font-size:25px;line-height:1.2em;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading_03770a-9f, .wp-block-kadence-advancedheading.kt-adv-heading_03770a-9f[data-kb-block=\"kb-adv-heading_03770a-9f\"]{padding-bottom:0px;font-size:22px;line-height:1.3em;}}<\/style>\n<h2 class=\"kt-adv-heading_03770a-9f wp-block-kadence-advancedheading has-theme-palette-3-color has-text-color\" data-kb-block=\"kb-adv-heading_03770a-9f\">My question isn\u2019t answered here.<\/h2>\n\n\n\n<p>We\u2019re happy to help. Send us a note using the form below.<\/p>\n\n\n<script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return 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